Q: Can I return or cancel the suit if I change my mind?
A: Even standard size suits are made to order for each customer. The custom nature of our suits means our cancellation and return policy is stricter than other items, so it's important to order carefully.
Q: What is the best way to choose my size?
A: Our size chart is independent. To choose the best size for you, please check the size chart on the product page, and refer to the measurements below each size. You can also refer to our measuring guide to see how to measure yourself. To ensure the suit fits you well, we also suggest you choose custom size, which means that we make the suit based on your exact measurements.
Q: Can I change the design of a suit?
A: We offer a dozen customization for you to customize at free.
Q: Will my suit exactly match the color I see on your website? Eg: Will the white color and ivory color look the same? If not, what's the difference?
A: Different fabrics, camera resolution and computer monitors can mean the color may vary slightly between the photos and the actual fabric. Colors are subject to the actual suit you get.
More Questions & Answers, please contact CustomSuits@lightinthebox.com
Notes: No matter you choose a standard suit or customized suit, they are all handmade by our skillful tailors one by one, the quality & fitting are much better than a mass production streamline.
100% Satisfaction Guarantee
4 Basic Facts about Customized Suit at LightInTheBox
1、We are not a marketplace of tailored suit, which means we design the suit, we manufacture them, we do quality check and packing, we take the photos in our studio, what you see in the photo is what you will get. In short, we have been in the online custom-made garments industry for 10 years, so we are confident to be fully accountable to you.
2、Whether you choose a standard size or customized size, all the suits are handmade by skilled tailors one by one. You should never compare the price of a made-to-order suit with a mass production suit, but a made-to-order suit is much better in quality and fitting.
3、Why we can provide cheaper prices compared to offline stores or even other online stores? It is because we don't pay expensive store rents and we don't take a lot of inventory, we source suitable Fabric & Accessories for the suit throughout entire world to make sure we can get the best price at the same quality. We use our own cooperative skillful tailors, there is no intermediate link, the price is the factory direct price.
4、If you have any fitting issues, we will provide alteration service for you free of charge, We have customer service representatives who speak 23 different languages and in your local time zone. If you have any issues, you can schedule a phone call with them at a time that is convenient for you.
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